Scope of Services
We provide a comprehensive range of plumbing services, including repairs, installations, maintenance, and emergency services. Our team is equipped to handle residential and commercial plumbing needs.
Payment Terms
Our pricing includes both labor and parts, and we operate under a flat rate pricing system to ensure transparency and consistency. Payment is due upon completion of services unless otherwise agreed in writing. We accept various payment methods, including credit cards and checks.
Warranties and Guarantees
We guarantee our workmanship for one year. If you experience any issues related to the service provided within this period, please contact us for a resolution. Our goal is to ensure your complete satisfaction with our work.
Permits and Licenses
Our company holds all necessary permits and licenses required by law to perform plumbing work, ensuring compliance with all local regulations.
Insurance
We are fully insured, including liability insurance, to protect both our company and our clients in case of accidents or damages during the service.
Client Responsibilities
Clients are responsible for providing access to the work site and ensuring that areas requiring service are accessible and safe. Any necessary preparation work should be completed prior to the arrival of our technicians.
Dispute Resolution
In the event of a dispute, we aim to resolve it amicably through direct communication. If a resolution cannot be reached, both parties agree to use mediation or arbitration as the next steps.
Cancellation Policy
Clients may cancel or reschedule services with a minimum of 24 hours notice. Cancellations within this period may incur a fee to cover the cost of allocated resources.
Safety and Cleanliness
Our team is committed to maintaining safety and cleanliness during and after the completion of the service. We will ensure the work area is left in good condition.
Contact Information
For any inquiries or to schedule services, please contact us at:
Phone: 240-315-6023
Email: info@reedandsonplumbing.com
Office Hours: 7AM to 4PM, Monday through Friday.